Privacy Policy

Introduction

Welcome to iSend. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our WhatsApp messaging platform, and tell you about your privacy rights and how the law protects you.

Information We Collect

Personal Information

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Name, email address, phone number
• Business information and company details
• WhatsApp contacts and message content
• Payment information and billing details
• Usage data and analytics information
• Technical data including IP address and device information

How We Collect Your Information

• Directly from you when you register or use our services
• Automatically when you use our platform
• From third-party services (WhatsApp API, payment processors)
• From cookies and similar tracking technologies

How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our WhatsApp messaging services
• To process and deliver your messages through WhatsApp
• To manage your account and provide customer support
• To communicate with you about our services
• To improve our platform and develop new features
• To ensure security and prevent fraud
• To comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• 256-bit SSL encryption for data transmission
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Employee training on data protection
• Access controls and authentication systems

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under applicable data protection laws, you have the following rights:

• Access to your personal data
• Correction of inaccurate data
• Erasure of your personal data
• Restriction of processing
• Data portability
• Objection to processing

Third-Party Services

We use various third-party services to operate our platform, including WhatsApp Business API, payment processors, and analytics providers. These services have their own privacy policies and we are not responsible for their practices.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

GDPR Compliance

As we serve customers across Africa and globally, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our GDPR compliance includes:

• Lawful basis for processing personal data
• Data protection impact assessments
• Data breach notification procedures
• Privacy by design and by default
• Data Protection Officer oversight